{"id":2448,"date":"2017-09-11T06:00:21","date_gmt":"2017-09-11T04:00:21","guid":{"rendered":"https:\/\/rsc.fuerte-group.com\/customer-service-social-network\/"},"modified":"2024-05-04T15:27:32","modified_gmt":"2024-05-04T13:27:32","slug":"customer-service-social-network","status":"publish","type":"post","link":"https:\/\/rsc.fuerte-group.com\/en\/customer-service-social-network\/","title":{"rendered":"FUERTE GROUP HOTELS SHOWS ITS ONGOING COMMITMENT TO NEW TECHNOLOGIES"},"content":{"rendered":"<p><strong>The chain has just added functionality to improve customer service at its hotels using the Internet and social networks<\/strong><\/p>\n<p>September 13th 2017. The Andalusian hotel chain has decided to take another step forward in its <strong>commitment<\/strong> to <strong>new technologies<\/strong>, by introducing a\u00a0functionality that will allow the group to <strong>improve <\/strong>the <strong>service <\/strong>provided by the <strong>hotels <\/strong>to their <strong>guests before<\/strong>, <strong>during<\/strong> and <strong>after<\/strong> their <strong>stay<\/strong>. To do this, it has enabled the use of <strong>instant<\/strong> <strong>communication channels<\/strong> such as <strong>Whatsapp<\/strong>, <strong>Facebook Messenger<\/strong> and web <strong>chat<\/strong>.<\/p>\n<p>According to <strong>Mart\u00edn Aleixandre Contelles<\/strong>, commercial director of Fuerte Group Hotels: \u201c<em>Taking into account that increasing numbers of people book their hotel stays over the Internet, it is only logical that customer and after-sales services are provided through the same channel<\/em>\u201d.<\/p>\n<p>Furthermore, he adds: \u201c<em>The use of these tools, which are the most downloaded from Google Play by guests from our largest markets, brings other advantages such as a higher quality and more immediate response, the quicker resolution of doubts and the creation of a direct link between the business and the customer that encourages loyalty<\/em>\u201d.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>How does it work<\/strong>?<\/h2>\n<p>The inclusion of this new tool will allow <a href=\"http:\/\/www.fuertehoteles.com\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>FUERTE<\/strong><\/a> and <a href=\"https:\/\/www.amarehotels.com\/\" target=\"_blank\" rel=\"noopener\"><strong>AM\u00c0RE<\/strong><\/a> hotel <strong>GUESTS<\/strong> to contact the group\u2019s <strong><em>call centre<\/em><\/strong> using the following <strong>whatsapp<\/strong> numbers: 681 081 103 (Fuerte Hoteles) and 683 133 788 (Am\u00e0re); <strong>Messenger<\/strong> from the <strong>Facebook<\/strong> pages of both brands (@HotelesFuerte and @Amaremarbella); and the <strong>chat features<\/strong> on the respective <strong>websites<\/strong>.<\/p>\n<p>The <strong>operators<\/strong>, whose working hours are from <strong>Monday to Friday<\/strong> from <strong>9 a.m. to 9 p.m.<\/strong>, and weekends from 10 a.m. to 6 p.m., will receive and answer all <strong>requests<\/strong> through a <strong>single platform<\/strong>. The customer will receive a <strong>reply<\/strong> through the <strong>same channel<\/strong> used to send the <strong>question<\/strong>.<\/p>\n<p>During 2016, Fuerte Group Hotels improved its social network positioning with a total of <strong>29,231<\/strong> followers on <strong>Facebook<\/strong>, <strong>7,161<\/strong> on <strong>Twitter<\/strong> and <strong>1,948<\/strong> on <strong>Instagram<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The chain has just added functionality to improve customer service at its hotels using the Internet and social networks September 13th 2017. The Andalusian hotel chain has decided to take another step forward in its commitment to new technologies, by introducing a\u00a0functionality that will allow the group to improve the service provided by the hotels &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/rsc.fuerte-group.com\/en\/customer-service-social-network\/\"> <span class=\"screen-reader-text\">FUERTE GROUP HOTELS SHOWS ITS ONGOING COMMITMENT TO NEW TECHNOLOGIES<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":1691,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[74],"tags":[49],"class_list":["post-2448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-room","tag-grupo-el-fuerte"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FUERTE GROUP HOTELS SHOWS ITS ONGOING COMMITMENT TO NEW TECHNOLOGIES - Fuerte Group Hotels - Sustainability<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rsc.fuerte-group.com\/en\/customer-service-social-network\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FUERTE GROUP HOTELS SHOWS ITS ONGOING COMMITMENT TO NEW TECHNOLOGIES - Fuerte Group Hotels - Sustainability\" \/>\n<meta property=\"og:description\" content=\"The chain has just added functionality to improve customer service at its hotels using the Internet and social networks September 13th 2017. 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